We are about to witness a radical and rapid evolution in what community pharmacy looks like and how it operates within an integrated health system. What we see now in the shift from a contract almost totally reliant on procurement and supply of medicines to one which is more service-led and quality based, one driven by financial, population health and consumer demand was inevitable.
Digital healthcare is now moving at pace. Distance selling pharmacies now provide around 3% of all NHS prescriptions and growing fast. Amazon Pharmacy is now a registered trademark in the UK and that could disrupt the status quo like never before. So transacting product alone is no longer a unique option nor a sustainable model for community pharmacy. We need to find a new model with a unique offer which can only be provided face-to-face.
This means that new skills and skill-mix must be developed; operational efficiencies must be found; technology must be embraced; new services and products that people and commissioners want to buy must be developed; consistent high quality consumer experience must be delivered; community pharmacy must collaborate and be fully integrated into local health and care; and we must promote what we do effectively.
Those who adapt to this change and transform why and how they do things can continue to successfully operate as providers of healthcare. Join us at the Pharmacy Business conference on Wednesday 30th September to hear about this and more.
Simon DukesChief ExecutivePSNC
Michael HoldenPrincipal AssociatePharmacy CompletePharmacy Business Conference Chair
Dr Farzana Hussain FRCGPClinical director for Newham Central 1 PCN and GP trainer, appraiser & coachThe Project Surgery
Shailesh SolankiExecutive Editor Pharmacy Business
“This was the first time I attended so I was very pleased to have had the opportunity. Talking to other pharmacists was a breath of fresh air, as they could answer questions about things only a pharmacist owner would know.” Chandrakant Patel - Caledonian Pharmacy
“I thoroughly enjoyed the ‘Building Your Self-Care Business’ session by Olutayo Arikawe. It was very informative and good for me to learn what I can use to introduce new services and the importance of stepping out of the comfort zone of being a dispensing pharmacy and providing further services which can benefit the local community. It was a fantastic event and I look forward to attending again.” Mohamed Jamil Kasmani - Kasmani Pharmacy
“Very well organised event and good examples of how pharmacies are managing new challenges.” Arun Tanna - Aksam Ltd
“Pleasant day full of learning opportunities as well as networking. Very relaxed atmosphere and environment. My congratulations to all those involved behind the scenes.” Girish Mehta - Hamlet Pharmacy
“I really loved the hospitality, warmth and the casual nature of the set-up at the conference.” Ranjit Bhogal - Ocean Pharmacy
“Excellent event, well done for organising it.” Raj Matharu, Bexley - Bromley & Greenwich LPC
“I learned more about the future of the NHS and the Long Term plan. The conference reinforced the need to innovate and think outside the box. I will campaign even more heavily around the need for innovation and digital inclusion in Community Pharmacy and how we need to develop more services in pharmacy. Loved the vibe of the event, I really did!” Saam Ali - Pharmacy Mentor
“Simply great, really good networking opportunity, a great balance - thank you!” Jane Lambert - ECG Training