9.30 Registration / Breakfast

10.30 Shailesh Solanki, Executive Editor, Pharmacy Business. Welcome speech to delegates.

10:35 Why community pharmacy must create its own future
Speaker: Reena Barai, Pharmacist & owner, S G Barai Pharmacy, and Conference Chair

10.45 OPENING KEYNOTE
PRESENTATION Pharmacy of Tomorrow – the NHS England perspective
David Webb, Chief Pharmaceutical Officer, NHS England

11:05 PANEL DISCUSSION
Innovation in community pharmacy services (NHS and private)
• Mayank Patel, Pearl Chemist Group
• Patrick Gompels, Co-owner, Gompels Limited
• Michael Lennox, NPA and Community Pharmacy Somerset
Moderator: Reena Barai, Pharmacist & Owner, S G Barai Pharmacy

11:35 PRESENTATION
UK Pharmacy Market Dynamics and Challenges
How health market data can inform decisions on where community pharmacy should focus its business plan.
Presented by Joanne Redding, Director, Supplier Relationships, IQVIA

11:50 PRESENTATION
Clinical Governance underpinning service design and delivery
The implications of good clinical governance when innovating community pharmacy services.
Presented by Duncan Rudkin, Chief Executive, GPhC

12:05 PRESENTATION
Building your OTC Healthcare business
How to build a successful OTC healthcare business by leveraging the USP of P-medicines and enhancing patient experience
Speaker: Kavita Datar, Global Expert, Haleon

12:20 Networking break

12:50 PRESENTATION
Clinical Demand to Business Revenue
The New Frontier of Digital Marketing that Showcases the Tools and Techniques to Drive Business Revenue from Clinical Services
Speakers:
• Saam Ali, CEO, Pharmacy Mentor
• Mark Hopkins, Owner & Pharmacist, Hopwoods Pharmacy

13:10 TABLE WORKSHOP
This interactive session will allow our audience to share their thoughts on the implications of what they have learnt from the conference through moderated debate utilising digital technology.
Moderator: Michael Holden, Associate Director, Pharmacy Complete

13:40 CLOSING KEYNOTE PRESENTATION
Pharmacies of Tomorrow
This will explore the current situation and how their vision and plan will help deliver the pharmacies of tomorrow.
Speaker: Janet Morrison, CEO, Community Pharmacy England

14:05 PANEL DEBATE
Q&A with Pharmacy Leaders
The panel will debate what needs to happen in the next 12-18 months to facilitate the pharmacy of tomorrow.
• Janet Morrison, CEO, CPE
• Harry McQuillan, Chairman, Numark
• Olivier Picard, Vice Chair, National Pharmacy Association
• Dr Bharat Shah CBE, Founder, Sigma Pharmaceuticals
Moderator: Michael Holden, Associate Director, Pharmacy Complete

14:35 Sum-up and close
Reena Barai, Conference Chair

14:40Lunch / networking