Important Notice:

This is a working agenda, and session details, speakers, and timings are subject to change. We are continuously updating the agenda and will confirm additional speakers and sessions soon. Stay tuned for further updates!

Networking Opportunities

This conference provides an excellent opportunity to connect with colleagues and industry partners. There will be three dedicated networking sessions: before the conference begins, during a refreshment break, and over lunch. Take advantage of these moments to share insights, exchange ideas, and explore ways to drive your pharmacy business forward in 2025 and beyond.

 

9.00 Registration / Breakfast

10:00 Welcome
Shailesh Solanki, Executive Editor, Pharmacy Business

10:02 Conference Chair Opening Remarks
Reena Barai, Conference Chair

Reena will introduce this year’s theme, highlighting the urgent need for pharmacy businesses to shape their own future. With any potential national contract changes likely to be insufficient to ensure viability, innovation must disrupt traditional pharmacy models from operation to patient services.

10:07 Opening Keynote:
David Webb, Chief Pharmaceutical Officer, NHS England

The NHS is currently the major funder of community pharmacy with an average independent obtaining up to 95% of their revenue from that source, albeit at marginal profitability. Hence it is important that we understand their plans for the sector.

10:17 Panel Discussion: Digital Health and Technology

Panellist:
   • Yasmin Karsan, AI Engineer, The Digital Clinical Safety Company
   • Pritee Panchmatia, Superintendent Pharmacist/Director, Howletts Pharmacy
   • Saghir Ahmed, Superintendent Pharmacist, GreenLife Pharma

Moderator:
Fin McCaul, Managing Director, Prestwich Pharmacy

Explore how technological advances, including artificial intelligence, are transforming pharmacy operations, patient engagement, and service delivery. This panel, featuring insights from industry leaders, will discuss the benefits and implications of adopting new technologies and how they must align with business planning.

10:47 Presentation: Pharmacy Data Insights: Informing Decisions and Measuring Success
Adele Curran, Chief Operating Officer at Real World Analytics

This session will explore the importance of using data to understand your current position, inform decisions, set goals, and measure success effectively.

11:02 Panel Discussion Workshop Optimising Service Opportunities

Panellists:
   • Rachna Chhatralia, Superintendent Pharmacist, Day Lewis Pharmacy
   • Patricia Tigenoah-Ojo, Superintendent Pharmacist, Stevens Pharmacy
   • Baba Akomolafe, Pharmacist and Director of Christchurch Pharmacy and Clinics

Moderator:
   • Raj Matharu, CEO, Community Pharmacy South East London, Westchem Pharmacy, Superintendent Pharmacist

This workshop will explore with delegates how to safely and profitably deliver high-quality NHS and private clinical services while ensuring an excellent patient experience. Hear insights from experts already succeeding in this space.

11:32 How I Won Pharmacy Business of the Year 2024 by Wole Ososami, Westbury Chemist, London

In this session, Wole will share the journey behind his success, discussing the strategies and actions that led to this recognition and why the win was meaningful for both him and his dedicated team.

11:42 NETWORKING BREAK

12:02 Presentation: The role of consumer healthcare in pharmacy’s future
Michelle Riddalls OBE, CEO, PAGB

One of the pillars of growing a successful pharmacy business is its over-the-counter healthcare service. This session, led by the PAGB, will demonstrate how this can and should be achieved.

12:17 Panel Workshop: Developing Independent Prescribing and Skill Mix in Pharmacy

Panellists:
   • Robert Townsend, Independent Prescriber, Ashington Way Pharmacy
   • Nicola Stockmann MAPharmT, President, Association of Pharmacy Technicians UK
   • Atul Patel, Superintendent Pharmacist, Lincoln Pharmacy

Moderator:
   • Amerjit Singh, Managing Director, Sharoe Green Pharmacy / Skills4Pharmacy

This session explores how to drive pharmacy businesses forward by utilising the right people with the right skills doing the right things. Learn how Pharmacy Technicians and Pharmacist Independent Prescribers can enhance services, with insights from delegates and leading experts.

12:47 Closing Keynote
Janet Morrison OBE, CEO, Community Pharmacy England

Janet Morrison will update conference on where we are with the contractual framework negotiations and will take questions from delegates.

13:17 Pharmacy Leaders Panel

Please note: Panellists for this session are still being confirmed.

Confirmed Panellists:
   • Prof Harry McQuillan, Chairman, Numark
   • Nick Kaye, Chair, NPA
   • Sadik Al-Hasan MP
   • Shilpa Shah, CEO of Community Pharmacy North East London

Moderator:
Sarwar Alam, Assistant Editor, Pharmacy Business

The conference will close with a panel made up of leading pharmacy stakeholders who will reflect on the day and questions from the audience.

13:47 Conference Chair Sum up & close
Reena Barai, Conference Chair

13:52 LUNCH & NETWORKING