Welcome by Shailesh Solanki, Executive Editor, Pharmacy Business

Conference Chair Opening Remarks

Reena Barai, Pharmacist & Owner, S G Barai Pharmacy

Opening Keynote:

David Webb, Chief Pharmaceutical Officer, NHS England

David spoke about the NHS England perspective on the future of community pharmacy as part of an integrated health system.

Panel Discussion on Digital Health and Technology

Cyrus Hodivala, Managing Director of Meditech UK & Ireland introduced the panellists.

Panellists:

• Yasmin Karsan – AI Engineer, The Digital Clinical Safety Compan
• Pritee Panchmatia – Superintendent Pharmacist / Director, Howletts Pharmacy

Moderator:

Fin McCaul – Managing Director, Prestwich Pharmacy

This panel explored how technology, including artificial intelligence, is reshaping pharmacy operations, enhancing patient engagement, and transforming service delivery. The discussion highlighted the importance of aligning digital innovation with business strategy.

Presentation: Pharmacy Data Insights – Informing Decisions and Measuring Success

Speaker:

Adele Curran, Chief Operating Officer, Real World Analytics.

This session explored the importance of using data to assess your current position, inform decision-making, set actionable goals, and measure success effectively.

Panel Discussion: Optimising Service Opportunities

Moderator:

Raj Matharu – CEO, Community Pharmacy South East London, Westchem Pharmacy, Superintendent Pharmacist

Panellists:

• Rachna Chhatralia – Superintendent Pharmacist, Day Lewis Pharmacy
• Patricia Tigenoah-Ojo – Superintendent Pharmacist, Stevens Pharmacy
• Baba Akomolafe – Superintendent Pharmacist, Christchurch Pharmacy

Session Overview:

This session explored how to safely and profitably deliver high-quality NHS and private clinical services while ensuring an excellent patient experience. Delegates gained valuable insights from experts who are already succeeding in this space.

Amerjit Singh, Managing Director of Sharoe Green Pharmacy and Skills4Pharmacy introduced this session.

How I Won Pharmacy Business of the Year 2024

by Wole Ososami, Lead Pharmacist, Westbury Chemist

Wole shared his journey to success, discussing the strategies and actions that led to this prestigious recognition and explaining why the win was so meaningful to both him and his dedicated team.

Presentation: The Role of Consumer Healthcare in Pharmacy’s Future

Michelle Riddalls OBE, CEO, PAGB

One of the pillars of growing a successful pharmacy business is its over-the-counter healthcare service. This session, led by the PAGB, demonstrated how this could and should be achieved.

Tariq Mohammad, CEO of Invatech Health, who introduced the session.

Panel Session: Developing Independent Prescribing and Skill Mix in Pharmacy

Panellists:

• Robert Townsend, Independent Prescriber, Ashington Way Pharmacy
• Nicola Stockmann, President, Association of Pharmacy Technicians UK
• Atul Patel, Superintendent Pharmacist, Lincoln Pharmacy (confirmed)

Moderator:

• Amerjit Singh, Managing Director, Sharoe Green Pharmacy / Skills4Pharmacy

This session explored how to drive pharmacy businesses forward by utilising the right people with the right skills doing the right things. Delegates learned how Pharmacy Technicians and Pharmacist Independent Prescribers can enhance services, with insights from leading experts.

Closing Keynote

Janet Morrison OBE, CEO, Community Pharmacy England

Pharmacy Leaders Panel

Panellists:

• Prof Harry McQuillan, Chairman, Numark
• Nick Kaye, Chair, NPA
• Sadik Al-Hasan MP
• Shilpa Shah, CEO of Community Pharmacy North East London

Moderator:

Reena Barai

The conference closed with a panel made up of leading pharmacy stakeholders who reflected on the day and took some questions from the audience.

Sum-up and close

Reena Barai, Conference Chair